We’re here to help
Email missionaryconnect@montecito.ws with your church name, iPhone model and a description of the issue. Please do not send passwords, invitation tokens, private prayer letters or sensitive missionary details.
Getting started
Any church can have a separate workspace. Choose Register a church in the app or New church on the website. If registration is currently closed, contact support to request onboarding. Members and missionaries join through an invitation from their church administrator.
Sign-in help
If your last church membership was removed, you can delete your account without church access.
Use the same email and password you used to register or accept an invitation. Passwords must have at least 12 characters. Existing accounts use their existing password when joining another church. Contact support for account recovery; recovery requires identity verification. There is no automatic email password-reset service in this release.
Photos, maps and letters
Upload photos directly rather than using a broken external link. Enter serving country and city or region for the map. Use a broad location for sensitive ministries. PDFs must be 10 MB or smaller. Admins or assigned missionaries can upload; members can read.
Content concerns
Use Report content on a missionary profile, prayer request or letter to notify your church administrators. Hide this ministry removes that ministry from your account’s feed; restore it under Settings → Hidden ministries. Administrators should review Content reports promptly, restrict inappropriate ministry content, correct it and remove an abusive person’s access in Team when needed. Contact support if the church does not resolve your concern. A first-pass text filter rejects some inappropriate language; it is not a substitute for human moderation.
Account and privacy requests
Use Settings → Delete my account in the iPhone app, or request help at the address above. Shared church records are managed by the church; contact your administrator to correct or remove personal content. Never send your password.
Ayuda en español
Escriba a missionaryconnect@montecito.ws con el nombre de su iglesia, modelo de iPhone y problema. No envíe contraseñas, tokens o datos sensibles.
Cualquier iglesia puede tener su espacio privado. Registre una iglesia o acepte una invitación. Si el registro está cerrado, contacte a soporte. Use su contraseña existente al unirse a otra iglesia. La recuperación de cuenta requiere verificar su identidad; no hay restablecimiento automático por correo en esta versión.
Para mapas, escriba país y ciudad o región de servicio. Cargue fotos directamente; cartas PDF de hasta 10 MB. En Ajustes → Eliminar mi cuenta puede eliminar su cuenta. Solicite al administrador retirar datos personales de registros compartidos.